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Terms and Conditions

General

Welcome to AmeriLean. By accessing our website (amerilean.com) and purchasing our products or services, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our website or engaging in a transaction.

Regulatory Disclosures and Patient Acknowledgement

By using the AmeriLean platform and purchasing a product or service, you acknowledge, understand, and agree to the following:

Distinction Between Services

AmeriLean provides a platform for telehealth consultations with licensed healthcare providers. Based on this consultation, you may be prescribed one of two medication types:

  • Compounded Medication Program: A program that includes a compounded drug formulation prepared and shipped by an independent, state-licensed compounding pharmacy.
  • Prescription-Only Service: A prescription for an FDA-approved, brand-name medication (e.g., Ozempic, Zepbound).

Status of Compounded Medications

You explicitly understand and acknowledge that compounded medications are not FDA-approved. The U.S. Food and Drug Administration (FDA) does not review compounded drugs for safety, efficacy, or quality. While prescribed by a licensed healthcare provider based on their professional medical judgment, these drugs have not undergone the same rigorous testing and approval process as FDA-approved drugs.

Branded Medication Fulfillment

AmeriLean offers fulfillment for FDA-approved branded medications on a limited basis and strictly under specific exceptions. While we primarily focus on consultations, in these exceptional cases, AmeriLean manages the dispensing and shipping of the medication. Please note that availability is not guaranteed and is subject to clinical approval and inventory. All costs associated with branded medications are the sole responsibility of the patient.

No Claims of Equivalence

You understand that any compounded medication you may be prescribed is not a "generic" version of an FDA-approved drug and should not be considered as such. AmeriLean makes no claims that its compounded formulations are equivalent to, have the same active ingredient as, or will produce the same clinical outcomes as any FDA-approved drug.

Patient Responsibility

You agree that you have been given the opportunity to ask questions regarding your treatment and that the decision to move forward with any prescribed medication is based on the medical judgment of your provider and your informed consent.

Products and Services

AmeriLean specializes in providing telehealth consultations and appointments for GLP-1 and Tirzepatide prescriptions. Our services include:

  • Initial Consultation - GLP-1: Priced at $299 for the first month. This package includes the telehealth consultation, prescription, GLP-1 medication, shipping, and ongoing medical support if needed.
  • Follow-Up Consultation - GLP-1: Priced at $299. This package includes the telehealth consultation, prescription, GLP-1 medication, shipping, and ongoing medical support if needed.
  • Initial Consultation - GLP-1 + GIP: Priced at $399 for the first month. This package includes the telehealth consultation, prescription, compounded Tirzepatide medication, shipping, and ongoing medical support if needed.
  • Follow-Up Consultation - GLP-1 + GIP: Priced at $399. This package includes the telehealth consultation, prescription, compounded Tirzepatide medication, shipping, and ongoing medical support if needed.

Legal Restrictions

Our products and services are available only within the 50 states of the United States of America. We are not authorized to sell or ship to any other territories or countries. Any sale outside the U.S. is strictly prohibited.

Refund Policy

AmeriLean is committed to transparency and fairness in all aspects of our service. Please carefully review our refund policy below.

Refund Eligibility

Refunds are granted only under the following two circumstances:

  • Medical Disqualification by Provider: A full refund will be issued if an AmeriLean medical provider determines during the initial consultation that a patient is not medically eligible for treatment. This decision is made based on established medical guidelines.
    Important Note: If the disqualifying criteria or medical condition was knowingly omitted or misrepresented in the initial qualification questionnaire, as evidenced by contradictions between your questionnaire responses and consultation disclosures, you will not be eligible for a refund.
  • Billing Error: A full refund will be issued in cases where a billing error occurred due to a processing mistake by AmeriLean, such as a duplicate or incorrect charge.

Non-Refundable Situations

We are unable to offer refunds in the following cases:

  • For prescription medications: Once the initial medical intake has been submitted, the order is considered processed and is non-refundable, as significant medical and pharmacy resources are utilized, including provider reviews, prescription processing, and shipping logistics.
  • For supplements: Once payment has been made, the order is considered processed and is non-refundable, as these products are tailored to each individual's treatment plan and cannot be restocked or reused for safety and compliance reasons.
  • If a subscription is canceled after a charge has been processed: Cancellation will prevent future charges, but previously processed charges are non-refundable.

Refund Request Requirements

To request a refund under eligible conditions:

The request must be made within 28 days of the original payment date and be submitted in writing to: [email protected] or our physical mailing address.

Refund requests submitted after 28 days from payment or through channels other than email will not be honored.

Acknowledgment

By purchasing any AmeriLean product or service, you acknowledge and agree to the terms of this refund policy.

Transaction Currency

All transactions on amerilean.com are conducted in United States Dollars (USD).

Export Restrictions

AmeriLean products are only available to customers residing in the 50 U.S. states. No international orders will be accepted or shipped.

Delivery Policy

Upon approval of the prescription during the telehealth consultation, the compounded medication will be shipped within the next 48 business hours. Shipping cannot be canceled or modified after the product has been dispatched.

Consumer Data Privacy

AmeriLean respects your privacy and is committed to protecting your personal information. We collect necessary information to process your order and conduct telehealth consultations. For more details, please refer to our Privacy Policy.

Payment Security

We use industry-standard security measures to ensure your payment information is secure. AmeriLean accepts the following payment methods:

  • MasterCard
  • Visa
  • American Express
  • Discover

We do not store any payment card details.

Promotions

Any promotions offered on AmeriLean will have their own specific terms and conditions. These will be clearly outlined in the promotion details.

Governing Law

These Terms and Conditions are governed by the laws of the United States and the state in which AmeriLean operates.

Mobile Terms of Service

The AmeriLean mobile message service (the "Service") is operated by AmeriLean ("AmeriLean", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to AmeriLean's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of AmeriLean through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with AmeriLean. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 302-289-8671 or click the unsubscribe link (where available) in any text message to cancel. You will receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other AmeriLean mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 302-289-8671 or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.